Dear Patient’s and Families:
We hope this letter finds you and your family safe and healthy. Our global and local communities have been through a life-changing period, and we are all hoping to return to some sense of normalcy soon. It has been quite a long time and we know that you are eager to start moving forward once again with your orthodontic treatment. We are eager to go to work as well.
While many things have changed, one thing has remained the same: our commitment to your health and safety. Infection control has always been a top priority for our practice. This commitment to ensuring a safe, yet comfortable environment has been paramount to top quality orthodontic care. Our aim is to meet or exceed all of the infection control procedures put in place by the dental regulators and public health authorities in the province of Ontario.
Although we have always followed stringent infection control guidelines, the practice of orthodontics involves close personal contact. Our treatments may not be as invasive as other dental procedures, and we will do everything in our power to protect our patients, however in attending appointments you should understand that the risk of virus transmission is never zero.
In order to further protect your health. You will see several changes to our procedures when it is time for you to return for your next appointment. We have made these changes to help protect our patients and staff. For example:
- Our office will communicate with you before your next appointment to explain changes in our patient sign in process and clinical procedures. We will also be reviewing with you a screening questionnaire.
- You will be asked those same questions again when you are in the office. We may also record your temperature when you attend for your appointment
- Appointments will be managed to allow for social distancing between patients. That might mean that, for the foreseeable future, you will be offered fewer options for scheduling your appointment.
- We will be restricting the number of people coming to an appointment. For older children and adults, only the patient may attend in the office. No accompanying family or friends will be allowed. For younger patients or those who cannot be unaccompanied, we are limiting it to one (1) parent or caregiver only. Accompanying parents will no longer be allowed in the clinical treatment areas.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- All patients must brush their teeth before their appointment. After brushing, no food or drink except plain water should be consumed until after the appointment. You will not be able to brush your teeth in the clinic.
- You will be required to wear a mask while in the office. Please wear one until in the dental chair and ready to start your work. If you are accompanying a patient you must also wear a mask. If you do not have a mask we will provide one for you.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. You should also use sanitizer when leaving.
- While in the office, as much as possible, please refrain from touching anything. All surfaces are treated with hospital grade disinfectants before and after every appointment, however, the less contact that is made with various surfaces, the better.
- When leaving the office, there is no need to stop by the front desk. As much as possible all scheduling and payment matters should be handled by email or telephone.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
Thank you for being our patient. We value your patience as we work through all these changes, and look forward to welcoming back our patients, neighbors and friends.
Dr. Zeit and StaffCOVID-19 Screening Form